Case Study · Service Retail
115 new locations in a year, by making store openings 12 weeks instead of 9 months.
uBreakiFix was scaling fast, but every new store dragged through a nine-month opening process that strained franchisees and corporate alike. Katalyst rebuilt the system so the brand could open more stores, faster, without breaking the experience.
Service retail · Electronics repair franchise
115
new locations supported in 12 months
9 mo → 12 wk
average store-opening time
1 system
integrated into existing processes
Growth was outrunning the opening process.
uBreakiFix had proven demand and an aggressive franchise pipeline, but the path from signed lease to open doors took roughly nine months. Every delay tied up franchisee capital, pushed back revenue, and added friction to a model that needed to scale.
The gaps were in the store-design and opening process itself, not in any single store. To grow on plan, the brand needed a repeatable system that franchisees could actually run, built into the way the team already worked rather than bolted on top of it.
How Katalyst rebuilt the opening playbook.
Create Success
Find the gaps in store design
We audited the end-to-end store-opening process and franchisee experience, drawing on our own retail backgrounds to pinpoint where time and cost leaked out of every build.
Replicate Success
Tailor a program to the franchisees
We designed an opening program around the brand's real pain points: tooling, fixture packages, and sequencing that a franchisee could execute consistently from one market to the next.
Setup for Success
Integrate, don't bolt on
The new system plugged directly into uBreakiFix's existing processes, so adoption was fast and the playbook held up as the location count climbed.
The results that let uBreakiFix keep scaling.
9 mo → 12 wk
store-opening time, cut by re-engineering the process
115
new locations developed in twelve months
“Katalyst made life for everyone at uBreakiFix easier by identifying gaps in our store design process and tailoring a program that would work specifically for our franchisees. They listened to our pain points, used insight from their own extensive retail backgrounds, and created a system that integrated directly into current processes. Their expertise was critical in our ability to develop over 115 new locations after using them for just twelve short months.”
Let's scale your brand the same way.
Tell us where you want to grow. Our Discovery Team will follow up with relevant case studies and map what a Katalyst servicescape and rollout system would look like for your brand, the way we did for Asurion / uBreakiFix.
Prefer to reach us directly?
816-221-0121 · discovery@katgroupinc.com